1. THE CONTRACT
The Contract for a holiday rental will be between Upper Eweston Farmhouse (referred to as “us”, “we” or “our”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking terms and conditions. As the property is located in Wales, you and we agree that the laws of England and Wales will govern our contract with you (the “Contract”). If any individual term or clause stated in these terms and conditions is held to be invalid, impermissible, or unenforceable by law, the remaining terms shall be unaffected and shall remain valid.
The Contract will not come into force until we have received the Deposit referred to in Clause 2 below. The Contract will be subject to these booking terms and conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and prior to arrival, we must be provided with a full list containing the names, ages and contact details of all guests (which we will hold subject to Clause 13 below).
2. DEPOSIT AND PAYMENT
Your booking (“Booking”) may be placed over the telephone, by email, or directly through our online reservation system. Where your Booking is communicated to us by telephone or by email, we will enter it into our online reservation system, which will automatically generate a summary by email to the email address provided in the online Booking form. However, this does not mean that your Booking is confirmed or that a Contract is yet in force between us and you.
Your Booking will only be confirmed, and our Contract will only come into force, once we have received payment in cleared funds of a deposit amounting to thirty-five per cent (35%) of the total cost of your Booking (the “Deposit”).
The Deposit must be paid within three (3) days of placing the Booking.
The balance of the rental is due for payment forty-two (42) days prior to the holiday commencement date (the “Holiday Commencement Date”).
If you paid the Deposit by credit or debit card, you authorize us to use the details of the same card to settle the balance of the rental. We will only act on this authority if you have not contacted us prior to the Balance Due Date to arrange alternative payment of the balance.
If, for any reason, we are unable to take payment of the balance by the due date, and you do not promptly rearrange payment (or if we cannot contact you to arrange payment), we will be entitled to treat this as your intention to cancel the Booking. If your Booking is made less than forty-two (42) days before the Holiday Commencement Date, your Booking will only be confirmed, and our Contract will only come into force, once we have received full payment in cleared funds.
No entry to the property will be permitted without full, cleared payment in advance.
We accept payment via most major credit or debit cards, as well as by bank transfer.
3: CANCELLATION
Cancellations must be notified to us in writing (preferably by email), and once received, we will confirm and process your cancellation request.
We offer a Flexible Cancellation policy to provide peace of mind when booking your holiday. You may cancel your Booking and receive a full refund of the lodging costs you have paid, provided the cancellation is made at least forty-two (42) days before the Holiday Commencement Date.
If you cancel later than forty-two (42) days before the Holiday Commencement Date, we will be unable to refund your Booking, as we will have incurred costs and may find it difficult to re-let the accommodation on short notice.
We strongly recommend that you obtain travel insurance for your UK holiday that covers booking cancellations. This will give you reassurance that you can recover your costs if you need to cancel your holiday unexpectedly. If you choose not to obtain insurance, you accept full responsibility for any financial loss resulting from your cancellation.
Clause 4: CANCELLATION BY US FOR REASONS BEYOND OUR CONTROL (“FORCE MAJEURE”)
We will not be held liable or considered in breach of this Contract if our ability to fulfill our obligations is delayed, hindered, or prevented by circumstances beyond our reasonable control. Such circumstances are defined as “Force Majeure Events” and may include, but are not limited to:
- Fire, flood, or extreme weather conditions
- Epidemics, pandemics, or other public health crises
- Damage or destruction of the property
- Communication or internet service failures
- Impassable or obstructed roads
- War, terrorism, or civil disturbances
- Nuclear or radioactive incidents
Should a Force Majeure Event necessitate the cancellation or premature termination of your Booking, we will refund the portion of your lodging costs corresponding to the unused days of your stay. This refund constitutes the full extent of our liability; no further compensation or reimbursement for expenses such as travel or alternative accommodations will be provided.
5. PERIOD AND OTHER TERMS OF HIRE
The period from the Holiday Commencement Date to the day of departure specified in the Booking (the “Holiday Departure Date”) is referred to as the “Holiday Period”.
Unless expressly agreed by us in writing, you must not arrive before 4:00 p.m. on the Holiday Commencement Date, and you must vacate the property by 10:00 a.m. on the Holiday Departure Date. Failure to adhere to these times may result in an additional charge equivalent to one day’s rental.
The property is to be used exclusively for holiday purposes during the Holiday Period. It must not be used for any other purpose or for a longer duration unless explicitly agreed with us in writing.
This Contract for the holiday let does not create a Landlord and Tenant relationship between the parties.
This Contract pertains solely to a “holiday let”, which grants you the right to occupy the property for holiday purposes only. You are not entitled to any residential tenancy or other tenancy rights, such as an assured shorthold tenancy, lease, licence, or any other occupancy right under applicable law. No security of tenure will be conferred now or upon the conclusion of the Holiday Period. Subletting the property to others is strictly prohibited.
In the event that you are required to self-isolate at the property in compliance with UK or Welsh Government guidelines relating to a public health event (such as a disease outbreak or virus), you will bear full responsibility for:
- The costs of any additional nights spent at the property beyond the original Holiday Period.
- The expenses incurred to rehouse any guests displaced from their bookings due to the extended stay.
6: NUMBER OF PERSONS USING THE PROPERTY
The property must not be occupied by more than the maximum number of persons stated on our website.
We reserve the right to refuse admittance or require you to leave the property if this condition is breached.
Additionally, individuals who are not listed as members of your party in the Booking must not use the accommodation or its facilities under any circumstances.
7. OUR LIABILITY
We, our employees, contractors, cleaners and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property. Nothing in this clause shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal injury caused by our negligence.
8. CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings, and effects, whether inside or outside the property. You must leave these items in the same state of repair and in a reasonably clean and tidy condition at the end of the rental period.
You must not use the property for any dangerous, offensive, noxious, noisy, illegal, or immoral activities, nor carry out any act that may cause nuisance or annoyance to the owner, neighbouring properties, or the local community.
Smoking is strictly prohibited anywhere inside the property.
You must ensure the property is securely locked whenever it is not occupied by you. This includes locking all windows and doors to prevent unauthorized access.
9. DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. Any damages or breakages will have to be paid for in full on demand within seven (7) days of notification in writing (although we would not charge you for the odd glass or plate). We recommend that you have appropriate insurance in place to cover this.
If you lose a key we will replace it upon you paying for the cutting of a new one.
10. Free Wi-Fi and broadband internet are provided for your reasonable use and may be subject to separate terms and conditions. You agree to use this service reasonably and lawfully. We will not be liable for slow connections, interruptions, or failures of this service.
11. RIGHT OF ENTRY
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. We will make reasonable efforts to give you prior notice before entering the property, except in cases of emergency where immediate access is required to prevent damage, ensure safety, or address urgent maintenance issues.
Our representatives, contractors, or other authorised personnel may carry out such visits, and we will endeavour to keep any disruption to a minimum during your stay.
12. COMPLAINTS
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return (and to recommend us to your friends!). We live nearby and will do our best to resolve any problem.
13. DATA PRIVACY STATEMENT
See our Privacy Policy here https://www.upper-eweston-farmhouse.com/privacy.asp
14. DRONES, NIGHT LANTERNS AND FIREWORKS
The use of drones is not allowed without our express written permission. Fireworks are not allowed without our express written permission. Night lanterns are expressly forbidden as they are a fire hazard and can cause death or injury to local livestock.
15. PETS
We only allow dogs, and only when they have been booked in and paid for (£25 per dog, per week or part week). We allow a maximum of three (3) dogs per property.
Dogs must be house-trained, kept under proper control, and are not allowed upstairs or on the furniture (especially the beds). Dogs must not be left unattended in the property.
Dog hairs must be removed from carpets, and all dog waste must be collected and disposed of appropriately.
Dog owners will be held responsible for any damage caused to the property, contents, or garden by their dogs, as well as for any extra cleaning required (usually at least £50).
When walking within the property grounds, you must ensure that dogs are kept on a lead except where indicated. Dogs must not be allowed to disturb livestock, deer, or game birds.
We reserve the right to request details of any dogs in advance and to refuse permission for them to be brought to the accommodation for any reason, including if they are considered unsuitable in character, size, or behaviour, bark continuously, or are liable to be a nuisance or danger to us, our neighbours, other guests, local wildlife, or livestock.
16. CARE OF YOUR PROPERTY
Your vehicles and their accessories and contents, and any property and valuables you bring with you are left entirely at your own risk.
If you leave any property behind, we will use reasonable endeavours to return it to you, although we reserve the right to charge you in advance for any reasonable postal or courier costs. We may dispose of any unclaimed property after six (6) months.